Thank you for shopping at Ethereal Juices! We strive to provide you with the best products and shopping experience. However, we understand that there may be times when you need to return a product. Please read our Returns Policy carefully to ensure a smooth and hassle-free return process.
1. Eligibility for Returns
You are eligible for a return within 30 days of receiving your order. To be eligible, the item must be in its original condition, unused, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
3. Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item sent or product arrived damaged).
4. Refund Process
Once we receive your returned item and inspect it, we will notify you via email regarding the status of your refund. Refunds will be issued using the same payment method used for the original purchase.
5. Non-Returnable Items
Certain items are not eligible for return or refund, including:
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support Team immediately. We will arrange for a replacement or refund as soon as possible.
7. Exchanges
We currently do not offer exchanges. If you need a different item, please follow the return process, and then place a new order for the item you want.
8. Cancellation Policy
If you wish to cancel your order, please contact us within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.
9. Contact Information
If you have any questions or concerns about our Return Policy, please feel free to contact our Customer Support Team at hello@ditinteractive.com.
