Clarifying Charcoal Mask

Thank you for shopping at Ethereal Juices! We strive to provide you with the best products and shopping experience. However, we understand that there may be times when you need to return a product. Please read our Returns Policy carefully to ensure a smooth and hassle-free return process.

1. Eligibility for Returns

You are eligible for a return within 30 days of receiving your order. To be eligible, the item must be in its original condition, unused, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• A. Contact our Customer Support Team at hello@ditinteractive.com with your order number and details about the product you wish to return.
• B. Our team will review your request and provide you with instructions on how to proceed with the return.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item sent or product arrived damaged).

4. Refund Process

Once we receive your returned item and inspect it, we will notify you via email regarding the status of your refund. Refunds will be issued using the same payment method used for the original purchase.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Perishable goods (e.g., fresh juices)
• Personalized or custom-made products
• Gift cards

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support Team immediately. We will arrange for a replacement or refund as soon as possible.

7. Exchanges

We currently do not offer exchanges. If you need a different item, please follow the return process, and then place a new order for the item you want.

8. Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.

9. Contact Information

If you have any questions or concerns about our Return Policy, please feel free to contact our Customer Support Team at hello@ditinteractive.com.

Thank you for choosing Ethereal Juices! We appreciate your business and are committed to delivering a seamless shopping experience. Please take a moment to review our Shipping Policy, which outlines important information about shipping methods, delivery times, and related details.

1. Shipping Locations

We currently offer shipping within the United States and select international destinations. Please note that international shipping may be subject to additional fees and customs duties, which are the responsibility of the customer.

2. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. We strive to ship orders as quickly as possible, and processing times may vary during peak seasons or special promotions.

3. Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 3-7 business days.
• Expedited Shipping: Estimated delivery within 2-4 business days.
• International Shipping: Delivery times vary by destination and shipping method selected.

4. Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method, delivery location, and order weight. Free shipping may be available for qualifying orders or promotional periods. Please refer to the checkout page for specific shipping cost details.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS, depending on the contact information provided during checkout. You can use this tracking number to monitor the status and estimated delivery date of your package.

6. Delivery Delays

While we strive to meet our estimated delivery times, please understand that unforeseen circumstances such as weather conditions, shipping carrier delays, or customs procedures may cause delays beyond our control. We appreciate your patience in such situations.

7. Lost or Damaged Items

In the event that your order is lost or arrives damaged, please contact our Customer Support team within 30 days of receiving it. We will work with you to resolve the issue promptly.

8. Returns and Refunds

For information about returns and refunds, please refer to our Return Policy page.